Shipping and Delivery Policy

Last updated: September 2026

1. No Physical Goods

SuperUPI is a digital platform only. We do not sell, ship, or deliver any physical product. There are no shipping charges, delivery addresses, couriers, or tracking numbers involved in any transaction made through SuperUPI.

2. What Is Actually Delivered

When a Donor sends a donation through SuperUPI, the service being delivered is entirely digital: the successful processing of the payment, and the electronic transmission of the Donor's name (if provided), amount, and message to the Streamer's SuperUPI dashboard and connected on-stream alert overlay.

3. When Delivery Happens

This delivery is automatic and near-instantaneous. It occurs as soon as the payment is confirmed by our payment processor, Razorpay, typically within seconds. There is no manual fulfillment step and no waiting period.

4. Confirmation

You will see an on-screen confirmation immediately after a successful donation. If you provided an email address, you will also receive an email confirmation. Both serve as your record that the digital delivery was completed.

5. Proof of Delivery

For the purpose of any transaction query or dispute, delivery is considered complete once the payment is confirmed and the corresponding donation data appears on the Streamer's dashboard. We retain transaction records — including timestamps and transaction/payment IDs — in our systems as evidence of this delivery having occurred.

Contact

Questions about how a specific transaction was delivered: superupi.app@gmail.com

Have questions or need assistance?

We are here to help. Reach out to our legal and support team directly.

Email us at superupi.app@gmail.com

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